Update - We are continuing to work on a fix for this issue. Nov 10, 2025 - 05:37 UTC
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Investigating - We are investigating reports of Customers unable to launch apps within Schoology. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution. Nov 10, 2025 - 06:28 PST
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Monitoring - The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th. Nov 10, 2025 - 06:37 PST
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Our engineers have completed the phased rollout of manual imports and will now proceed with enabling imports on a randomized basis for the remaining customers. We appreciate your patience as we work diligently to fully resolve this issue and will provide updates as they become available.
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