There was a previous incident on 06 Feb 2026 which is resolved. However to fully validate the resolution, all file share data for the affected customers was re-queued to replicate to the Barracuda Cloud. This did not re-queue all data only the the data that was not replicated as a result of the incident. Customer will see a discrepancy in the replication queue size until the validation check completes.
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Some DEMO/UAT customers may experience issues with several functionalities including but not limited to: - Webforms fail to save - Document ingestion failure - ID verification fields and healthcare fields not available in prepare - Parts of Navigator failure to load
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We continue to experience SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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Monitors
Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)
DocuSign
Twilio
StatusGator